CUSTOMER SERVICE

CONTACT US TODAY

Contact Us:
Email: contactus@emepelle.com

Phone: (866) 424-6735  Customer Service is available by telephone 8am-5pm EST Monday-Friday. We are closed New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and December 24th-31st.

Product FAQ
Please visit our FAQ for common questions about Emepelle products or MEP Technology.

Returns
For returns, please see our Return Policy for details.

Shipping Policy
All standard orders are processed and shipped within 1-3 business days. Standard Ground shipping is free. If you need it faster delivery, you may choose the 2nd Day Air option for a fee of $35.00. We do not ship orders to a PO box.

Your package will be shipped via UPS. Once your package is shipped, you will receive an email notification which includes your package tracking number.

Undelivered, Missing or Damaged Packages
Please report lost, stolen or damaged packages to our Customer Service Team immediately so we can begin investigating the issue. Lost, stolen or damaged shipments must be reported within 14 days of the shipment’s estimated delivery date. When reporting a damaged package, we will require photos of the damage or defective items. Please retain the original packaging as we will need them to make a claim with the shipper.

Change of Address Requests
Please double check that your shipping address is correct before proceeding with your order. Due to the efficiency of our shipping process, we are rarely able to make an address change once your order is placed.

Sales Tax
Sales tax will be charged on the total value of your order at the time your order is placed.  Rates are based the sales tax rate applicable for your shipping zip code.

Backorders
We do our best to maintain inventory levels of our all products however, if we are experiencing a backorder of an item, there will be a notification indicating so when adding the product to your shopping cart. We will proceed with shipping the product once it is back in stock.

International Distribution
If you are a skincare professional outside of the U.S and wish to place an order for Emepelle, please see below for our international distributor contact information.

For Emepelle availability in the UK, please contact Aestheticare via email at business.support@aestheticare.co.uk or via phone at +44 0800 019 5322

For Emepelle availability in Australia, please contact Dermocosmetica via email at GK@dermocosmetica.com.au or via phone at  +613 9354 0898

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